Tugging at the leash and jumping up on people is most likely a combination of frustration and attention-seeking with a bit of canine adolescence thrown into the mix.

You are experiencing escalating scenes. Frustration often sets in when there is uncertainty and things are not clear between dogs and their people.

The key is to remain calm, which can be difficult, but will help. Rather than becoming angry, show your dog what behaviours are acceptable. Start by teaching her “Drop it” at home with various objects. Ask her to “Drop it” and trade for a treat until she understands what you’re asking. Once the tug game starts with her leash, remain calm and ask her to “Drop it.” If she continues, don’t get into a tug-of-war with her. Instead, slide your hand up the leash from the handle to the clip. This should be done in a patient, calm manner. Soon, your hand will be near her muzzle and you can wait for her to relax. Now the game is not as much fun, and once all the action stops, the thrill is gone. You can also try spraying the leash with bitter lotion to make it less palatable. At the same time, start to reward her frequently for more desirable behaviours, such as staying beside you as you walk and for paying attention to you.

The same technique will work to prevent her from jumping up on people. The more a behavior is rewarded, the more likely it is to occur. When people come by, ask her to sit and give her a treat for sitting. If people approach and she starts to jump, tell them you are teaching her some manners and ask her to sit again. Over time, you will see that her pattern of behaviour will change if she is clear about what you want, and what she has to do to get a reward. Talking sternly and tightening the leash only adds to the frustration for both of you.

Taking a basic obedience class will also help you learn the tools you need to direct her properly and get back on track with your relationship